First, the positives. Now that the screen is installed, it works flawlessly, and is a definite upgrade that at the touch of a button turns our living room into a screening room. The tab tensioning keeps the screen quite flat and the images protected look great. The motorized screen has added a wow factor to our home. I can’t compare this to brand name screens that cost twice as much, but I am satisfied with my purchase. Customer support from projectorscreen.com is very good.